SAN JOSE, Calif., Sept. 15, 2026 — Today, Zoom Communications, Inc. (NASDAQ: ZM) introduced its vision for an AI-powered revenue OS: a unified system that connects buyer intelligence, customer conversations, and revenue execution in one platform — from the first anonymous signal through pipeline generation, conversion, and expansion.

Zoom today also announced new Zoom Revenue Accelerator capabilities, including Engage and Forecast, and the availability of Common Room by Zoom. Together, these capabilities connect buyer intelligence, conversation intelligence, outreach, and forecasting — helping go-to-market teams move from customer signal to action in one system.

“Revenue isn’t built in a single sales call. It’s built across a relationship — every signal a customer sends, every conversation a seller has, and every action that follows adds valuable context,” said Linda Lian, GM of Common Room and Zoom Revenue Accelerator at Zoom. “Bringing more of that context together can give AI a deeper understanding of the customer — what they care about, what’s happened before, and where they are in their journey. That understanding is what enables AI to help determine the right action to take next, so revenue teams can engage customers more effectively and drive growth.”

Zoom is building on an established foundation in revenue technology. Zoom customer, Barracuda Networks, reported a 15% increase in deals closed, 5% faster deal velocity, and sales reps reaching 100–140% of quota using Zoom Revenue Accelerator. Meanwhile, IDC has recognized Zoom as a Leader in its 2026 MarketScape for unified revenue orchestration.

Key new innovations:

  • Engage: Builds structured multichannel sales sequences across email, phone, and other tasks, prioritizes seller follow-up, and uses automated triggers to help teams reach the right prospects at scale.
  • Forecast: Turns deal-level signals into a live forecast, with drill-down from company commitments to individual opportunities.
  • ZRA Elite: Combines ZRA Premium with Engage and Forecast in a new offering for revenue teams.
  • Common Room by Zoom: Connects buyer and customer signals across the lifecycle and is now available for purchase through Zoom.

A revenue OS centered on the conversation

Countless customer conversations happen on Zoom every day. Those conversations contain information that matters to a deal and a customer relationship: what a buyer cares about, the objections they raise, who is involved in a decision, what they agree to do next, and what may move an opportunity forward or stall it.

Zoom is building its revenue OS from the customer conversation out, connecting what teams learn about buyers with the tools they use to prospect, sell, follow up, and forecast.

The revenue OS brings together buyer and customer intelligence via Common Room by Zoom, conversation intelligence through Zoom Revenue Accelerator, engagement through Engage and Auto Dialer, and forecasting through Forecast. Together, these capabilities create a continuous learning loop in which buyer signals, outreach, conversations, actions, and deal outcomes inform what teams do next.

Turn buyer signals into action

Common Room connects customer identity, activity, engagement, and signals from sources such as product usage, digital activity, and online communities, helping teams build a more complete understanding of people and accounts. That context helps teams identify opportunities, prioritize accounts, spot potential expansion or churn risks, and determine the most relevant next action.

Engage turns intelligence into structured outreach across email, phone, and other channels, while giving sellers prioritized actions for whom to contact and when.

Additionally, Zoom’s existing Auto Dialer (available separately) supports Engage calling tasks, while sequence analytics show teams which outreach approaches are working.

Understand where deals and the business are headed

Forecast brings deal and customer conversation intelligence into revenue forecasting, giving leaders a real-time view of commitments and deal movement and the opportunities behind the numbers. Leaders move from the company forecast to teams, sellers, and individual deals, track changes over time, and see whether teams are pacing toward goals.

Revenue operations teams can configure forecast views, metrics, and calculations without engineering support, and write commitment and deal updates back to the CRM system.

Because Forecast works with ZRA, leaders can evaluate the number alongside the conversation and deal history behind it, connecting customer understanding to t he forecast within the revenue OS.

Revenue OS: Designed to scale with businesses

Zoom’s revenue OS allows organizations to adopt the level of intelligence and execution that fits their business, with the flexibility to grow as they scale. Zoom Revenue Accelerator is available in ZRA Essentials, ZRA Premium, and the new ZRA Elite offering, which includes Engage and Forecast. Customers can extend their revenue OS with Common Room by Zoom for buyer and

customer intelligence across the revenue lifecycle. ZRA and Common Room also remain available as standalone products. More information and pricing details can be found on Zoom.com.

Building on momentum in revenue technology

As AI becomes more embedded in how revenue teams work, its value will increasingly depend on how well it understands customers and helps teams act on that understanding. Zoom is building from the conversations where much of that understanding is created, expanding how revenue teams can carry what they learn from customer interactions into the actions and decisions that move relationships and revenue forward.

For more information about Zoom Revenue Accelerator and Common Room, visit

commonroom.io.

About Zoom

Zoom (NASDAQ:ZM) is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI. Founded in 2011, Zoom is headquartered in San Jose, CA. For more information, visit zoom.com.

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