SalesTech Edition

Salesforce Says Half of Slack Messages Now Come From Apps and Agents

Salesforce says Slack now handles 127 million agent tool calls a week, and half of all Slack messages come from apps and agents.

By Atique Abdullah November 4, 2026 5 min read

Microsoft Ships a Sales MCP Server, and HubSpot and Salesforce Have Their Own

October 30, 2026

Customer Success & Service

ServiceNow’s Q3 Release Names Two CRM Customers and Their Resolution Rates

October 29, 2026

AI in Sales

Salesforce and HubSpot Now Let Buyers Cap What AI Agents Can Spend

October 28, 2026

Opinion

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Nikhil Pardeshi

Nikhil Pardeshi covers pipeline, forecasting and prospecting technology…

Add an Author-Type Field to the CRM Before Agents Write at Volume

Nikhil Pardeshi

Nikhil Pardeshi covers pipeline, forecasting and prospecting technology…

Give Channel Partners the Certifications Your Own Sellers Hold

Saurabh Ghosh

Saurabh Ghosh covers sales enablement, conversation intelligence and…

Sales Teams Should Put Their Best Prompts Where the Whole Team Can Reuse Them

Latest News

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Revenue Operations

The MarTech Summit London’s B2B Stage Opens in One Week

November 4, 2026

Customer Success & Service

Salesforce Agrees to Acquire Cresta, Which Runs Voice Agents and Rep Coaching

November 3, 2026

Channel, Partner & B2B Commerce

Infiterra Announces Multi-Distributor Purchasing for MSPs and AI Vendor Onboarding

November 2, 2026

Channel, Partner & B2B Commerce

Composites One Rolls Out a Self-Service eCommerce Platform

November 2, 2026

Sales Enablement

Boomi Reports a 1.8x Higher Win Rate on Deals With Digital Sales Rooms

October 30, 2026

Sales Enablement

IBM Reports Client Meeting Prep Down From Hours to 15-20 Minutes

October 30, 2026

Sales Enablement

CrankWheel Adds a CMS Consent Form to Its Screen-Sharing Sessions

October 29, 2026

Revenue Operations

Zoho DataPrep 3.0 Adds Agents That Build and Run Data Pipelines

October 29, 2026

In-Depth

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Saurabh Ghosh

Saurabh Ghosh covers sales enablement, conversation intelligence and sales AI for SalesTech Edition. Sales Enablement

Sales Enablement

Buyers Now Arrive With AI Answers, So Sales Teams Need Evidence They Can Defend

October 23, 2026 8 min read

Atique Abdullah

Atique Abdullah covers CRM, revenue operations and sales intelligence for SalesTech Edition. AI in Sales

AI in Sales

Three Vendors Sell Agents Through Contracts and Systems Buyers Already Have

October 22, 2026 5 min read

Nikhil Pardeshi

Nikhil Pardeshi covers pipeline, forecasting and prospecting technology for SalesTech Edition. AI in Sales

AI in Sales

SAP, Zywave and Commander Each Put Agents Between Lead and Opportunity

October 21, 2026 5 min read

Nikhil Pardeshi

Nikhil Pardeshi covers pipeline, forecasting and prospecting technology for SalesTech Edition. AI in Sales

AI in Sales

Technographic Data Moves Beyond Website Tags Into Infrastructure Scans

October 20, 2026 5 min read

Atique Abdullah

Atique Abdullah covers CRM, revenue operations and sales intelligence for SalesTech Edition. CRM

CRM

AI Spend Risk Moves From the Contract to the Control Panel

October 19, 2026 6 min read

Atique Abdullah

Atique Abdullah covers CRM, revenue operations and sales intelligence for SalesTech Edition. Pricing, Quoting & Contracts

Pricing, Quoting & Contracts

Sales Teams Are Moving Spreadsheet Work Into Live Systems

October 15, 2026 5 min read

Saurabh Ghosh

Saurabh Ghosh covers sales enablement, conversation intelligence and sales AI for SalesTech Edition. AI in Sales

AI in Sales

Salesforce Puts Five Task-Specific Models Around Its Agent Reasoning

October 14, 2026 5 min read

Saurabh Ghosh

Saurabh Ghosh covers sales enablement, conversation intelligence and sales AI for SalesTech Edition. AI in Sales

AI in Sales

Salesforce’s Five Acquisitions Each Add a Layer Around Its AI Agents

October 13, 2026 5 min read

Salesforce Says Half of Slack Messages Now Come From Apps and Agents

More Top Stories

Microsoft Ships a Sales MCP Server, and HubSpot and Salesforce Have Their Own

ServiceNow’s Q3 Release Names Two CRM Customers and Their Resolution Rates

Salesforce and HubSpot Now Let Buyers Cap What AI Agents Can Spend

Opinion

Add an Author-Type Field to the CRM Before Agents Write at Volume

Give Channel Partners the Certifications Your Own Sellers Hold

Sales Teams Should Put Their Best Prompts Where the Whole Team Can Reuse Them

Latest News

The MarTech Summit London’s B2B Stage Opens in One Week

Salesforce Agrees to Acquire Cresta, Which Runs Voice Agents and Rep Coaching

Infiterra Announces Multi-Distributor Purchasing for MSPs and AI Vendor Onboarding

Composites One Rolls Out a Self-Service eCommerce Platform

Boomi Reports a 1.8x Higher Win Rate on Deals With Digital Sales Rooms

IBM Reports Client Meeting Prep Down From Hours to 15-20 Minutes

CrankWheel Adds a CMS Consent Form to Its Screen-Sharing Sessions

Zoho DataPrep 3.0 Adds Agents That Build and Run Data Pipelines

In-Depth

Buyers Now Arrive With AI Answers, So Sales Teams Need Evidence They Can Defend

Three Vendors Sell Agents Through Contracts and Systems Buyers Already Have

SAP, Zywave and Commander Each Put Agents Between Lead and Opportunity

Technographic Data Moves Beyond Website Tags Into Infrastructure Scans

AI Spend Risk Moves From the Contract to the Control Panel

Sales Teams Are Moving Spreadsheet Work Into Live Systems

Salesforce Puts Five Task-Specific Models Around Its Agent Reasoning

Salesforce’s Five Acquisitions Each Add a Layer Around Its AI Agents

Upcoming events

Web Summit 2026

GITEX Global 2026

More Top Stories

Microsoft Ships a Sales MCP Server, and HubSpot and Salesforce Have Their Own

ServiceNow’s Q3 Release Names Two CRM Customers and Their Resolution Rates

Salesforce and HubSpot Now Let Buyers Cap What AI Agents Can Spend

The essential SalesTech Edition briefing.

The MarTech Summit London’s B2B Stage Opens in One Week

Salesforce Agrees to Acquire Cresta, Which Runs Voice Agents and Rep Coaching

Infiterra Announces Multi-Distributor Purchasing for MSPs and AI Vendor Onboarding

Composites One Rolls Out a Self-Service eCommerce Platform

Boomi Reports a 1.8x Higher Win Rate on Deals With Digital Sales Rooms

IBM Reports Client Meeting Prep Down From Hours to 15-20 Minutes

CrankWheel Adds a CMS Consent Form to Its Screen-Sharing Sessions

Zoho DataPrep 3.0 Adds Agents That Build and Run Data Pipelines

Upcoming events

Web Summit 2026

GITEX Global 2026