Salesforce has introduced Koa Decisions, the next version of its HyperClassifier model, which reads a request and a list of categories and returns one choice in a single step.
What Salesforce announced
In a November 6 post, Darvish Shadravan, senior director of product management at Salesforce, said the company is introducing Koa Decisions this month. Salesforce’s data science team built it by applying new training techniques to Gemma, an open-weight model from Google, and added support for images and audio.
A decision model returns a choice, such as one option from a list, a yes or no, or a score. Salesforce says that when it measured routing requests in Agentforce, its decision model took about 26 milliseconds, against about 1.4 seconds for a general-purpose large language model. The company plans to extend Koa Decisions into flows, Apex and prompt templates, plus an API for developers.
Why it matters for sales teams
The post gives a sales example. When a deal starts to slip, a decision model can flag the risk and pick which team steps in, and a language model can summarize what changed. Routing, scoring and escalation are the steps in that example. Salesforce has been adding agent features across its CRM, from Agentforce Coworker to its agreement to acquire Cresta.
An open question
In our reading, the 26-millisecond figure comes from Salesforce’s own routing tests in Agentforce, so a sales leader should ask for accuracy on their own routing categories before relying on it. Salesforce says teams can add a category and sometimes reach production in hours. The post gives no pricing or general availability date.
Source: Salesforce News
